General Terms and Conditions
Welcome to Mionè shop!
The following General Terms and Conditions apply to every purchase made through the Mionè website. Please read them carefully before making a purchase from our online store. By doing so, you will be informed of all the rights and obligations you have as a purchaser of our products.
By placing an order and making a purchase through our website, you acknowledge that you have read and understood these General Terms and Conditions and agree to be bound by them in their entirety.
By making a purchase through our website, you enter into a Distance Sales Agreement with MONIKA ČOLIĆ PR MIONE 2025, having its registered office at Bulevar Dositeja Obradovića 12b, Loznica, Serbia, Company Registration Number (MB): 67993276, Tax Identification Number (PIB): 114971650.
This Agreement shall be governed by the provisions of the Law on Electronic Commerce, the Consumer Protection Law, the Trade Law, the Law on Obligations, and all other applicable laws and regulations of the Republic of Serbia.
Mionè reserves the right to amend and/or supplement these General Terms and Conditions at any time. Accordingly, you are advised to review these General Terms and Conditions before placing each order or making a purchase through our website, so that you are informed of any changes or updates that may have been made.
These General Terms and Conditions apply to the purchase of products within the territory of the Republic of Serbia, unless otherwise expressly stated.
1. Definitions
2. General Terms
3. Orders
4. Pricing
5. Payment
6. Delivery
6a. Delivery Procedure
6b. Order Cancellation
7. Product Exchange
8. Withdraw from the Contract
9. Privacy Policy
10. Product Conformity and Complaints
Definitions
“Seller,” “we,” or “Mionè” refers to MONIKA ČOLIĆ PR MIONE 2025, with its registered office at Bulevar Dositeja Obradovića 12b, Loznica, Serbia, Company Registration Number (MB): 67993276, Tax Identification Number (PIB): 114971650, telephone: +381 63 8610052.
“Customer” or “you” refers to any natural or legal person who orders product(s) through our Website or intends to order product(s) through our Website.
“General Terms and Conditions,” “Terms,” or “GTC” refers to these General Terms and Conditions governing purchases made through our online store via the Website.
“Website User” refers to any person who accesses and uses our Website.
“Guest” refers to any Customer who purchases our products without registering an account on the Website.
“Registered User” refers to any Website User who has created and registered an account on the Website.
“Consumer” means any natural person who acquires goods or services on the market for purposes that are not related to their trade, business, or other commercial activity, and to whom consumer protection laws apply.
“Sales Agreement” or “Agreement” refers to any distance sales agreement for the purchase of any product and/or service offered by the Seller, incorporating these General Terms and Conditions (GTC), as well as any special terms separately agreed upon between the Parties.
“Website” refers to the Mionè website, available at mioneatelier.com.
“Privacy Policy” refers to a separate document explaining how your personal data is processed in connection with your use of the Website and purchases made through our online store. You can access the Privacy Policy by clicking here.
“Cookie Policy” refers to the section of the Privacy Policy containing information and rules regarding the collection of data through cookies on the Website. You can review the Cookie Policy by clicking here.
“Parties” means the Customer and the Seller, collectively.
General Terms
These General Terms and Conditions apply to the Seller’s entire business operations, including product offers, order confirmations, deliveries, invoices, and all other documents related to the sale of products.
Any special terms that differ from these General Terms and Conditions, particularly any terms proposed by the Customer, shall only be binding if they have been expressly agreed upon separately and confirmed in writing by the Seller.
The Mionè Website and online store are not intended for persons under the age of 15.
Ordered products are delivered exclusively within the territory of the Republic of Serbia. There are no restrictions regarding the quantity or value of products that may be ordered.
If the Customer purchasing the products is a legal entity, the person entering the information and placing the order hereby confirms and guarantees that they are authorized to enter into the Sales Agreement on behalf of and for the account of that legal entity.
The provisions of these General Terms and Conditions that apply exclusively to Consumers shall be specifically marked and highlighted. Provisions of these General Terms and Conditions that are intended to apply to Consumers shall not apply to Customers who are legal entities.
Orders
Orders for our products can be placed exclusively through the Website. It is not possible to place orders by telephone.
The Customer may choose to place an order as a Guest or as a Registered User. If the Customer has already created an account during a previous purchase, they may place an order using the same account.
Once you have found a product that suits your needs and decided that you wish to purchase it, you can place an order by clicking the “Add to cart” button. The contents of your cart can be updated or modified at any time before confirming the order.
After adding all products you wish to purchase to your cart, you are required to enter your order details in the designated form. By clicking the “Checkout” button, you confirm your order.
By confirming your order on the Website as a Customer, you confirm the following
- that you are familiar with these General Terms and Conditions and that you have been provided with a genuine opportunity to review their content;
- that, in accordance with the obligation to provide information to the Customer, Mionè has provided you with all necessary information in a clear and understandable manner before you confirmed your order on the Website;
- that, in your capacity as a Customer, you give your consent to and accept these General Terms and Conditions.
- The obligation to provide information referred to in point 2 above particularly includes information regarding:
- the basic characteristics of the goods;
- information about the Seller, including the business name, registration number, registered office address, and telephone number;
- the selling price, the method of calculating the selling price, and all additional costs, such as delivery costs borne by the Customer;
- the payment method, delivery method and deadlines, and the method of fulfilling other contractual obligations;
- the method of submitting complaints and the place where complaints may be received, as well as the procedure followed by the Seller in handling such complaints;
- the Seller’s statutory liability for non-conformity of products;
- the conditions relating to exercising the Customer’s rights arising from product non-conformity;
- the conditions for termination of the Agreement.
- An automatic email confirming receipt of your order will be sent to the email address provided in the order form after you have placed your order. Upon receipt of your order, and once the goods are ready for dispatch, we will notify you by email when you can expect your shipment.
- If you have any additional questions regarding your order, you can contact us via email at infomioneatelier@gmail.com. or by calling +381 63 8610052.
Pricing
The price of each product in Serbian dinars (RSD) is indicated next to the image of each product on the Website. The price of each product in euros (EUR) is indicated next to the image of each product on the English version of the Website. The Seller is not registered for VAT purposes. The prices displayed on our Website apply exclusively to purchases made online. Delivery of ordered products is free of charge. For more information about delivery, please refer to the Delivery section.
Payment
Payment for products ordered through the Mionè online store may be made electronically using debit or credit cards, or by cash on delivery, i.e. in cash upon receipt of the goods at the selected delivery address. In the case of cash payment, the courier will hand over the ordered goods together with the invoice upon delivery of the package. In the event of a product return, any refund shall be made by the online store to the Customer’s current bank account.
Delivery
Products ordered through our Website are delivered via the courier service Post Express for domestic deliveries and Post Export for international deliveries. Ordered products are delivered personally to the Customer or to the person designated by the Customer as the recipient of the shipment within 7-10 business days, provided that the delivery period shall in no case exceed 30 days. All orders received are processed and dispatched within 72 hours on business days from the date the order was placed. We do not deliver shipments on weekends, public holidays, or officially non-working days. Deliveries are made between 8:00 a.m. and 7:00 p.m.
The shipment is delivered to the address provided by the Customer in the order form. If you are not present at the address at the time of delivery, the postal worker will leave a “shipment arrival notice” in your mailbox. You may personally collect the shipment at the post office within 5 days by presenting the shipment number and an identification document. If you fail to collect the package within 5 days, it will be returned to the sender at the Seller’s expense. The risk of accidental loss, damage, or destruction of the goods shall pass to the Customer at the moment the product is handed over to the Customer. The costs of returning products to the Seller’s address shall be borne by the Seller, including in cases where the Customer has received an incorrect product or a product with a defect.
a. Delivery Procedure
Upon receipt of the shipment, the Customer is required to visually inspect the package in the presence of the courier in order to determine whether there is any visible damage to the packaging. If visible damage to the packaging is identified, the Customer is required to request that the package be opened in order to determine whether there is any visible damage to the ordered product itself. If it is determined that the product has visible defects, the courier shall prepare a complaint report. Upon receipt of the package, the Customer is required to sign the delivery note (or the invoice/delivery note), which the courier service retains as confirmation of receipt of the shipment. By signing, the Customer confirms that they have also received all accompanying documents related to the ordered product. The deadline for submitting a complaint due to damage occurring during transport is 24 hours from the moment of receipt of the ordered products.
b. Order Cancellation
The Customer has the right to cancel an order at any time by submitting a written request via email to infomioneatelier@gmail.com. If the order is cancelled before the Seller has dispatched the products, the Customer has the right to request a refund of the full amount paid. In the event of cancellation after the Seller has dispatched the products, the Customer has the right to request a refund for the products; however, in such case, the Customer shall bear the costs of returning the products to the Seller. Following the cancellation of an order by email, the Customer will receive a confirmation of the order cancellation to the email address provided.
Product Exchange
If, upon receiving the package containing the ordered products, you determine that the size or colour of the product is not suitable for you, or you wish to exchange it for another product, you may contact us by sending an email to infomioneatelier@gmail.com or by calling +381 63 8610052. Exchange of the delivered product is only possible within 14 days from the date of receipt of the product. In the event of an exchange, Mionè will send the necessary documentation to your email address. You are required to print the documentation, complete it legibly, and send it together with the received product to our address: Bulevar Dositeja Obradovića 12b, 15300 Loznica, Serbia.
The Exhange Form can also be downloaded via this link. The item being returned must be properly packaged and must not show any signs of use, wear, or damage. In the event of damage occurring during transport to the Seller’s premises, all responsibility shall be borne by the sender, i.e. the Customer. Once the shipment arrives at our address, we will inspect whether the returned item has been properly packaged and is in proper, unused condition. If these conditions are met, we will promptly send the replacement item to the Customer’s address together with a new delivery note (i.e. invoice/delivery note). An exchange is not possible if the product is returned to the Seller in a damaged or used condition, or if it has not been properly packaged. The costs of returning the product to the Seller’s address shall be borne by the Seller. If you have received a defective product, please refer to the Complaints section.
Withdraw from the Contract
Purchases made through the Mionè online store are considered distance purchases in accordance with the Consumer Protection Law. This section of the General Terms and Conditions applies to individual Customers who are considered Consumers. If you fall within the category of Consumers, you have the right to withdraw from the Agreement without providing any reason within 14 days from the date of delivery of the ordered products. If you have ordered multiple products in a single order and these products were not delivered at the same time, the withdrawal period begins on the date of delivery of the last ordered product. You may exercise your right to withdraw from the Agreement by submitting a withdrawal statement to the Seller’s address. You may do so by completing the withdrawal form provided to you in printed form together with the ordered products, or by providing an unequivocal written statement in another manner, including by email. The Withdrawal Form is available in PDF format via this link.
The withdrawal statement shall become legally effective from the date it is sent to our address. If you have submitted the withdrawal statement electronically, we will promptly notify you in writing or via another durable medium of the receipt of your withdrawal statement. In the event of withdrawal from the Agreement, the Consumer is required to return the ordered products to the Seller’s address without delay, and no later than 14 days from the date of sending the withdrawal statement. The item must be in proper and unused condition, in its original and undamaged packaging. The Consumer is also required to provide the invoice (i.e. invoice/delivery note) together with the item. All costs of returning the product to the Seller shall be borne by the Consumer. In the event of withdrawal from the Agreement, the Consumer has the right to a refund or to exchange the product for another product, provided that the product and packaging are returned to the Seller in undamaged condition and that the invoice (i.e. invoice/delivery note) is submitted together with the returned product. The amount paid for the product shall be refunded to the Consumer after the product has been delivered to our address, from which it was originally sent to the Consumer. Mionè shall, without delay, refund the paid amount to the Consumer’s bank account, including delivery costs, and no later than 14 days from the date of receipt of the withdrawal statement. The refund may be postponed until we receive the returned product or until you provide proof that you have sent the product back. If the value of the product has been reduced due to improper handling or handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods, the Consumer shall bear full responsibility for such reduction in value. In such cases, Mionè shall have the right to refund the Consumer the reduced value of the product.
Cases in which the Consumer does not have the right to withdraw from the Agreement:
1. In the case of the provision of services, after the service has been fully performed, provided that the performance of the service commenced following the Consumer’s explicit prior consent and their confirmation that they are aware that they will lose the right to withdraw from the Agreement once the Seller has fully performed the Agreement;
2. In the case of the delivery of goods manufactured according to the Consumer’s specific requirements or clearly personalized goods.
Privacy Policy
Mionè processes Customers’ personal data in accordance with the applicable regulations of the Republic of Serbia. For more information, please click the link to the Privacy Policy. These General Terms and Conditions shall apply from 01 July 2025.